Homeowner FAQs

Getting started is simple! Just reach out to us through our website or give us a call, and one of our local Rent Estate Advisors will walk you through the process. We’ll answer any questions you have, learn more about your property goals, and get everything set up so you can start enjoying the benefits of professional property management.

To onboard your property, we’ll need some basic details like the property address, lease terms (if a tenant is already in place), homeowner association info (if applicable), and a copy of your current insurance. Our team will walk you through each step to make sure nothing gets missed and that your home is ready for listing or management.

We take care of everything so you don’t have to. Our full-service property management includes:

• Rent collection
• Maintenance coordination
• Lease enforcement
• Legal compliance and documentation
• Eviction coordination
• Financial reporting
• 24/7 resident support
• Property protection plans
• Optional tenant warranty coverage

Whether you’re a first-time landlord or a seasoned investor, we’re here to make owning rental property easy, stress-free, and profitable.

Yes! If you’re comfortable managing the property yourself but need help finding a qualified tenant, we offer a tenant placement-only service. We’ll handle marketing, showings, screening, and lease preparation — then hand the reins back to you once the lease is signed.

We manage a wide range of long-term residential rental properties, including single-family homes, townhomes, condos, and small multi-family units (like duplexes or triplexes up to 16-unit buildings). Whether you're renting out your personal home, an inherited property, or building an investment portfolio, we’re here to help manage it with care and professionalism.

Not at all! Many homeowners come to us before their property is listed or while it’s vacant. We’ll guide you through the entire process — from setting the rental rate and marketing the property to screening tenants and finalizing the lease. And if you already have a tenant in place, we can take over management and help ensure a smooth transition.

Nope! We don’t believe in hidden or surprise fees. There are no upfront charges just to get started. Any applicable fees, such as for tenant placement or lease renewals, will be clearly outlined and only charged when those services are performed.

Our monthly management fee is competitive and varies slightly depending on your market and property type. It’s a flat percentage of the rent collected — no markups on repairs or surprise add-ons. Your Rent Estate Advisor will walk you through the pricing structure and ensure you understand exactly what’s included.

We believe in earning your business every month. That’s why our management agreements are designed to be flexible. If you ever need to cancel, just follow the terms in your agreement — typically requiring written notice. Our goal is to make parting ways just as smooth as partnering up (though we hope you’ll stick with us!).

We’re not just property managers — we’re your long-term rental wealth partners. While selling might bring a quick one-time gain, holding and renting can generate lasting income and long-term growth. We specialize in helping you maximize that potential. From expert marketing and tenant placement to full-service management and maintenance, we’re here to protect your investment and support your goals every step of the way.

We use a combination of data and experience to determine a competitive rental price. Your Rent Estate Advisor will conduct a personalized evaluation and also generate a Free Rental Price Analysis Report. This report uses millions of data points — including square footage, features, local comps, market trends, and neighborhood variables — to guide pricing. We then factor in your home’s condition, amenities, and lease preferences to fine-tune the rate before going to market.

Our Free Rental Price Analysis helps us determine what you should be charging for rent. It evaluates your home using real-time data, including local comps, room and amenity details, square footage, and neighborhood trends. Once the analysis is complete, we conduct a personal tour to refine the rental price based on the property’s condition and unique features. It’s the perfect blend of data and real-world experience.

We market your property across top rental websites, including Zillow, Trulia, HotPads, and RentersWarehouse.com. Our exclusive RentFeeder™ technology ensures your listing is syndicated quickly and stays up to date. Professional photos, a compelling listing description, and smart pricing all help your property stand out in a competitive market.

While rental timelines vary by market, our average tenant placement time is just 17 days. Thanks to our marketing reach and thorough screening, we connect your property with quality renters quickly — often within days of listing. Your Rent Estate Advisor will also advise you if pricing or property condition may affect timing.

Yes! While we handle the marketing, showings, and full screening process, the final decision always rests with you. We’ll present qualified applicants that meet our screening criteria, and you’ll have the opportunity to review their application details and approve the tenant before a lease is signed.

Our screening process is thorough and designed to help protect your investment. We verify income, employment, credit history, rental history, nationwide criminal background checks, and eviction reports — all in compliance with federal, state, and local laws. If the property allows pets, we’ll screen those as well. Only applicants who meet our criteria will be presented to you for final approval.

Long-term leases come with big advantages: fewer turnovers, lower vacancy risk, and more consistent cash flow. They tend to attract stable renters and reduce the time and expense of re-listing your home each year. Plus, our extended Tenant Warranty is available on longer leases, offering even more protection for your investment.

We stand behind the tenants we place. If a tenant we place defaults for any reason within the first six months, we’ll re-rent the property for free — that’s our Tenant Warranty. When you choose extended leasing or full property management, this warranty can be extended to up to 18 months for added peace of mind.

Once you sign your management agreement and provide the necessary property information, we move quickly. In most cases, we can have your home listed within 1–3 business days. If the property is rent-ready and professional photos are already available, we may go live even sooner. Your Rent Estate Advisor will walk you through every step and keep you updated throughout.

While most homes rent quickly, market conditions, price, and property condition can all play a role. If we’re not seeing strong interest or applications, your Rent Estate Advisor will review feedback from showings, assess the listing strategy, and recommend adjustments — whether that’s updating photos, revisiting price, or addressing potential renter concerns. We’ll keep you informed every step of the way.

A well-prepared home rents faster and to better tenants. Before we list your property, we recommend it’s professionally cleaned, all necessary repairs are completed, and the lawn is mowed or landscaping tidied. If needed, we’ll guide you on what’s essential versus optional — and in some cases, we can even help coordinate those final touches for you.

Yes! Whether you’re still living in the home or there’s an existing tenant, we can begin the leasing process based on your timeline. We’ll coordinate showings with care and respect, minimizing disruption to current occupants. If there’s overlap between move-out and move-in dates, we’ll walk you through options to avoid unnecessary vacancy.

No problem — we work with many HOA communities. During onboarding, we’ll ask you to provide a copy of the HOA bylaws so we can ensure tenants are aware of any leasing restrictions, pet policies, parking rules, or other guidelines.

You can share your preferences with us — like no smoking or no pets — and we’ll do our best to align with them. That said, we always follow Fair Housing laws, which means some restrictions may not be allowed. Our team will advise you on what’s permissible and help tailor the lease to your comfort level while staying compliant.

Absolutely. We use a robust, attorney-approved lease that covers everything needed to protect your home and investment. Still, if you have special requests or would like to add custom clauses, let us know. Your Rent Estate Advisor will walk through the lease with you and make sure it fits your goals.

We’ll need working keys for all doors, including front and back entries, garage openers, mailbox keys, and any gate or pool access cards (if applicable). Having these ready upfront allows us to quickly coordinate showings, inspections, and vendor visits — and ensures a smooth move-in experience for your future tenant.

Yes — we strongly recommend landlord insurance (also known as a rental dwelling policy). It’s different from a standard homeowner’s policy and is designed to protect your property when it’s tenant-occupied. It typically includes coverage for the structure, liability protection, and loss of rental income in certain cases. Not only does it safeguard your investment, but it also ensures compliance with many property management agreements.

Yes, we understand that plans can change. If something comes up and you need to delay the listing, just let your Rent Estate Advisor know. We’ll work with you to pause the process and relaunch the listing when you’re ready — no pressure or penalties.

Yes! If you started with tenant placement only but later decide you'd like ongoing support, we make it easy to transition to full-service property management. Just let your Rent Estate Advisor or our Client Service team know, and we’ll walk you through the steps to get everything set up — no need to re-list or re-screen tenants.

If you're thinking about selling, we can guide you through the process — whether the home is vacant or occupied. We’ll help you understand your options, including selling with a tenant in place or waiting until the lease ends. If your tenant is under lease, we'll assist in communicating with them and coordinating showings as needed. We can also connect you with experienced real estate agents who understand the rental investment market.

Yes — we work with many investors who own multiple rental properties. Whether you have two homes or a large portfolio, we can manage them all under one account. You’ll have centralized access to everything through your Homeowner Portal, including property-specific statements, maintenance tracking, and performance summaries.

We’re always here to support you. You can reach our Client Service team by calling (844) 793-4948 or by visiting Homeowner Resources to submit a request. Your Homeowner Portal also gives you 24/7 access to financials, lease info, and more — and we’re just a phone call or message away if you need us.

Yes — if you’re transferring ownership of the property (e.g., into an LLC or trust), please notify us as soon as possible. We’ll guide you through the process of updating your account, management agreement, and any lease-related documentation. We’ll also coordinate with your tenant if needed to update payment instructions or lease records.

Renters Warehouse combines local expertise with nationwide systems and support. From our proprietary RentFeeder™ marketing platform to our experienced Rent Estate Advisors and centralized Client Service teams, we offer hands-on management with a professional, scalable infrastructure. We’re here to protect your investment and grow your long-term returns — whether you have one property or an entire portfolio.

Yes — we use a standardized lease that’s attorney-reviewed and built to comply with local and state laws. It includes protections for you as the owner and clearly outlines tenant responsibilities. If you’d like to review the lease or request modifications, we’re happy to walk you through it.

We’ll reach out to you 60–90 days before the lease ends to ask about your plans — whether you’d like to renew the lease, make changes, or take back possession of the property. Once you confirm how you’d like to move forward, we’ll coordinate with the tenant, handle all paperwork, and manage the entire renewal or move-out process on your behalf. If the tenant chooses not to renew, we’ll guide next steps and begin re-listing the home if desired.

Most of our leases are 12 months, which helps minimize turnover and promote tenant stability. If you have a different preference — such as longer leases or unique move-in timelines — let us know, and we’ll work with you to align with your goals.

Yes — many owners choose to adjust rent at renewal. If you already have a specific increase in mind, we’ll apply that amount when preparing the lease. If you’re unsure, we typically recommend a standard renewal increase between 3% and 5%. We’ll always ask whether you’d like to adjust the rent, and if needed, we can run a rental analysis to help you determine a fair market rate. Once confirmed, we’ll communicate the new terms with the tenant and handle all lease updates for you.

If you decide not to renew the lease or want to take back possession of your property, you’ll need to submit a written Notice to Vacate at least two full rental periods in advance, as outlined in the lease. You can complete the form online at renterswarehouse.com/notice-to-vacate-form. Once submitted, we’ll take care of notifying the tenant, confirming move-out dates, and helping prepare the property for next steps.

If the tenant declines to renew, and wishes to vacate, they’re required to provide proper written notice (typically 60 days, depending on local laws and the lease). We’ll notify you immediately, help coordinate the move-out, schedule a final inspection, and begin marketing the property if you’d like to re-rent.

If neither you nor the tenant provides written notice by the deadline outlined in the lease (typically 60 days), the lease may automatically renew or convert to a month-to-month agreement — depending on local laws and the lease terms. We’ll always reach out before this point to confirm your intentions, but if no action is taken, the lease may continue under its existing structure until further notice is given.

If a tenant wants to end the lease prematurely, we’ll notify you right away and help enforce the lease terms and see if terms to do so can be determined. Depending on the situation and your lease agreement, the tenant may be responsible for a lease-break fee or rent through the re-rental period. We’ll handle communication, documentation, and next steps.

We take all lease violations seriously. If you suspect an unauthorized pet or occupant, notify us immediately and provide any documentation/evidence you have to support. We’ll investigate, speak with the resident, and issue a formal lease violation if confirmed. Repeat issues may result in fines if outlined in the lease or further action.

Our team documents and addresses all violations in accordance with the lease and local laws. Depending on the severity, we may issue a warning, charge lease violation fees, or pursue further enforcement. We always keep you informed throughout the process.

Yes — you’ll be updated on any major lease violations, including unauthorized pets, property damage, or consistent rule-breaking immediately upon Renters Warehouse learning of the violation. We’ll also advise you on possible solutions, next steps, or legal escalation if needed.

If the tenant fails to resolve a violation after notice is given, we may move forward with formal enforcement, which could include lease termination or legal action. We’ll guide you through the options and coordinate with legal partners if required.

Once the tenant’s rent payment clears, we typically issue your owner payment within 1–3 business days. In some markets, such as Colorado, payments may take up to three additional business days to process before funds are distributed. Timing can also be affected by weekends, bank holidays, or late tenant payments. You can view your detailed monthly statements, including all income and expenses, anytime in your Homeowner Portal.

Tenants can pay rent securely through their Resident Portal, where they have the option to set up recurring payments via ACH or credit/debit card. In some markets, tenants may also pay with certified funds directly at their local office. These flexible options — including digital and in-person payments — help support consistent, on-time rent collection.

If rent isn’t received by the due date, we follow a clear and consistent process. Our team sends reminders and follows up with the resident through multiple channels. If the payment isn’t received within the lease grace period, we issue a formal notice in accordance with local laws. If non-payment continues, we’ll notify you and review next steps, including legal action if necessary. We’re here to support you every step of the way.

Late fees are outlined in the tenant’s lease agreement and are assessed when rent is not paid on time. These fees are retained by Renters Warehouse to help offset the costs of managing delinquent accounts and follow-up. If you have questions about the timing or application of late fees, your Rent Estate Advisor or Client Service team is happy to explain further.

If rent remains unpaid after notices are issued and grace periods pass, we may recommend filing for eviction based on local laws and the lease agreement. We’ll notify you before this step and guide you through the process. If eviction is pursued, we coordinate with local legal partners and manage the timeline on your behalf. Fees may apply, but we’ll always be transparent about next steps and associated costs.

Your Homeowner Portal gives you 24/7 access to your account. You can view current and past statements, rent payments, maintenance invoices, and year-end tax documents — all in one place. It’s designed to keep you informed and in control of your property’s financial performance, no matter where you are.

Partial payments are posted to your account just like full ones. However, our team will continue to follow up with the tenant until the full balance is received. We’ll notify you of the situation and keep detailed notes on any delays or arrangements made. It’s also important to note that management fees are assessed based on the rent due, not the amount received.

If a tenant’s payment is returned due to insufficient funds or a chargeback (common with ACH or card payments), we’ll reverse the deposit from your owner account and notify you right away. If the payment had already been disbursed to you before the reversal, you’ll be expected to return the funds to Renters Warehouse to correct the balance. Our team will follow up with the resident to resolve the issue and reattempt collection if appropriate. Your monthly statement will reflect any payment adjustments and ongoing updates.

Currently, rental income is disbursed as soon as tenant payments clear and funds are available. While we don’t offer scheduled or batched payouts at this time, you’ll receive prompt disbursements along with a clear monthly statement. If you’d like to consolidate reporting across multiple properties, let us know — we’re happy to help.

Owner payments are issued only after rent has been received and cleared. If the tenant hasn’t paid, we’re unable to release funds until the balance is resolved. That said, we stay on top of the situation, communicate with the tenant, and keep you updated on next steps throughout the process.

If you manage multiple properties, your rent proceeds may be disbursed in separate transactions. You’ll receive a clear monthly statement for each property, and everything can be tracked from your Homeowner Portal. If you prefer consolidated reporting or payment arrangements, let us know — we’re happy to help set it up.

If your account balance isn’t sufficient to cover a charge — like a maintenance invoice or a city fee — we’ll reach out to request an owner contribution. You can submit payment securely through your Homeowner Portal or contact our team to make other arrangements. Once received, we’ll apply the payment and proceed with any necessary work or vendor payments.

Yes. If there are outstanding charges on your account — such as a maintenance invoice, inspection fee, or city fine — those amounts will be deducted from your next rent disbursement. Your monthly statement will clearly outline any withholdings and what they were applied to.

You can update your payment information anytime through your Homeowner Portal. Just log in, go to the profile or payment settings section, and enter your new banking details. If you need help, our Client Service team can walk you through the steps.

If your property account has a negative balance — for example, due to a repair invoice or city fee — we’ll notify you and request an owner contribution. You can make the payment directly through your Homeowner Portal using a bank account (ACH) or credit card. If you need assistance or prefer a different method, just reach out and we’ll walk you through your options.

Yes! Your Homeowner Portal includes downloadable reports — including monthly statements, year-to-date summaries, and your year-end cash flow report. These documents are ideal for tracking property performance or sharing with your tax preparer.

At year-end, you’ll receive a 1099-MISC tax form (or 1099-NEC in some cases) if your rental income meets the IRS threshold. If you’d like a year-end cash flow statement summarizing your income and expenses, our team can generate one upon request. These records are especially helpful for tax filing and providing to your accountant or preparer.

1099 forms are typically issued by January 31 each year and reflect the gross rental income paid to you in the previous calendar year. This includes rent collected and disbursed, but does not account for any expenses or withholdings. Your year-end cash flow statement will break down those details to give you a full picture of your rental income and operating costs.

Residents can submit maintenance requests anytime through their Resident Portal or by calling our 24/7 support line. Once we receive the request, our team reviews the details and troubleshoots with the resident when possible. If a repair is needed, we will dispatch a vendor under the Not-to-Exceed (NTE) amount outlined in your Property Management Agreement. If the estimated cost exceeds your NTE, we’ll contact you for approval before moving forward. You’ll be kept informed throughout the process, and a copy of the invoice will be included with your monthly statement once the repair is complete.

Maintenance requests can be submitted 24/7 in two easy ways:

• Online: Visit renterswarehouse.com/maintenance-request-form and select whether you’re a tenant or homeowner. Be sure to choose the correct city so we can route your request properly.
• By phone: Call our 24/7 maintenance support line at (844) 793-4948 to speak with our Client Service team.

All requests are tracked and managed by our maintenance team, who will reach out with updates as your request moves forward.

Yes — you can approve maintenance requests via phone, email, or text. Just let us know your communication preference, and we’ll notate it in your account to help streamline the process.

For emergency maintenance after regular business hours, call (844) 793-4948 — our maintenance line is monitored 24/7. We’ll take your request, assess the situation, and respond appropriately based on the urgency of the issue.

You can also submit the request online anytime at renterswarehouse.com/maintenance-request-form.

Not always. If the estimated cost of a repair falls under your Not-to-Exceed (NTE) amount, we’ll dispatch a vendor without needing prior approval — as outlined in your Property Management Agreement. For any repairs expected to exceed your NTE, we’ll reach out with an estimate and wait for your approval before moving forward. You’ll always be kept in the loop through status updates and invoicing.

The NTE is a preset guideline — typically $400 — used to help streamline repairs and set expectations with vendors. If a repair is estimated to fall under your NTE, we’ll dispatch a vendor right away. If the total cost is expected to exceed $400, we’ll pause the work and provide you with a detailed estimate for review and approval. You’re only billed for the actual cost of the repair, not the full NTE amount.

We only work with experienced, insured vendors who meet our high standards for quality, professionalism, and reliability. All vendors are required to carry general liability insurance and proper licensing, and many have worked with us for years. We routinely review vendor performance to ensure they’re responsive, respectful of your property, and delivering the level of service we expect on your behalf.

Our vendors agree to competitive pricing based on market standards, and all invoices are reviewed before being applied to your account. If anything looks out of the ordinary, we’ll reach out to discuss next steps before proceeding.

Yes — if you have a preferred vendor, just let us know during onboarding or anytime afterward. We’ll verify that they meet our insurance and licensing requirements, then coordinate with them when needed for future work. It’s your property, and we’re here to support your preferences while ensuring the job gets done right.

Yes — for non-urgent repairs, we’re happy to request a second estimate or connect with an alternate vendor if you prefer. Just let us know and we’ll work with you to explore options before approving the work.

All maintenance requests are categorized as Emergency, Urgent, or Standard.

• Emergency issues require a response within 24 hours.
• Urgent issues are addressed within 72 hours.
• Standard requests are handled within 7 days.

If an emergency occurs and we’re unable to reach you within two hours, we wiill move forward with dispatching a vendor to prevent serious property damage or resolve habitability issues — especially if required by local housing laws. You’ll always receive updates and a full invoice once the work is completed.

Emergency issues are problems that could cause significant damage or pose a safety risk. These typically include:

• No heat or AC (temperature-dependent and season-specific)
• No power or water (not due to utility company outages)
• Active flooding or sewer backup
• Fire or storm damage
• Anything that threatens the health, safety, or habitability of the home

If we don’t hear back from you within two hours in an emergency, we will move forward with dispatching a vendor to protect your property — especially if required by local housing laws. You’ll receive a full update and invoice afterward.

As the homeowner, you're generally responsible for maintaining the property's structure, systems (HVAC, plumbing, electrical), appliances you provide, and ensuring habitability. We’ll guide you on specific repairs as they come up and help ensure lease terms are followed.

Residents can track maintenance progress by:

• Replying to the confirmation email they receive after submitting the request (responses are monitored during business hours)
• Calling our support line at (844) 793-4948 for live updates

Homeowners will receive email updates at key milestones — including vendor dispatch, scheduling, completion, and final invoicing.

In most cases, yes — your account will be billed once the work is completed. However, we always review the details afterward. If the issue was caused by tenant damage, we’ll assess the repair, charge the tenant accordingly, and reimburse your account if payment is received. If the tenant doesn’t pay directly, the amount may be deducted from their security deposit after move-out.

If a resident repeatedly causes damage beyond normal wear and tear, we’ll notify you and take appropriate action based on the lease. This may include charging the tenant, providing lease violation warnings, or taking further steps if needed. We always document maintenance activity for your records and future decisions.

Yes — we require before and after photos from our vendors for every job, which our team reviews internally before closing out the work order. We also follow up with residents when needed to confirm the issue has been resolved. If any concerns remain, we’ll take prompt action to ensure the repair meets expectations.

Maintenance costs are automatically applied to your owner account and reflected on your monthly statement. If there’s not enough rental income to cover a charge, we may request an owner contribution. You can submit a payment easily through your Owner Portal, or contact us if you need help with alternate payment methods.

Absolutely. Many investors rely on us to streamline maintenance decisions. We can discuss setting a Not-to-Exceed (NTE) amount for certain repairs, adjust your communication preferences, and help reduce delays by managing common repair scenarios on your behalf — always keeping your best interest in mind.

Preventive maintenance goes a long way toward protecting your investment. For example, in the fall we recommend gutter cleaning and HVAC checks. In colder climates, winterization and faucet covers can prevent frozen pipes. Spring is a good time to inspect roofs, exterior paint, and landscaping. We often send reminders or offer optional services seasonally — and we’re always here to help guide you.

After the tenant vacates the property, we complete a detailed move-out inspection to document the home’s condition. This includes a full walkthrough with photos and written notes of the property’s interior and exterior. A copy of the inspection report is automatically provided to you upon completion. You can use this report to review the condition of the home and determine if any repairs or cleaning are needed before re-renting or applying security deposit deductions.

At move-out, Renters Warehouse will compare the current condition of the home to the documented move-in inspection to identify any changes. We’ll take into account general expectations around normal wear and tear based on the length of tenancy and document any concerns with photos and notes. We’ll share our findings with you to help assist in the process, but all final decisions — including what to charge and how much — are made solely by you as the homeowner.

Once the move-out inspection is complete, we’ll provide you with the inspection report and any relevant findings or recommendations based on what was documented. From there, it’s your responsibility as the homeowner to compile the list of charges and associated costs you’d like applied to the tenant’s deposit. Once you’ve submitted your decision, we’ll move forward with processing the disposition.

If we don’t receive a response within the timeline allowed by your state, we may be required to release the full deposit back to the tenant in order to remain compliant with state requirements.

If a tenant leaves behind personal belongings after vacating, we’ll notify you and advise on next steps based on your local and state regulations. In some areas, you may be required to store the items for a specific period and make reasonable efforts to contact the former resident. We’ll help you understand what’s required and coordinate accordingly to ensure the process is handled legally and efficiently.

Yes — a copy of the move-out inspection report, including photos and notes, is automatically sent to you upon completion of the inspection and again when security deposit processing begins. This documentation provides a clear record of the home’s condition and supports your review of any potential security deposit deductions.

If the cost of repairs or unpaid charges exceeds the tenant’s security deposit, you can choose to pursue the remaining balance. We’ll provide documentation and support for your records, and if requested, we can refer the balance to a third-party collections agency for recovery.

Security deposits must be processed in accordance with your state’s laws, which typically require return of the deposit and a final accounting within 14 to 60 days after move-out. We’ll handle the accounting, apply provided deductions, and ensure all timelines are met. If we do not receive a response or a full itemized list from you within the timeframe outlined, it may result in a full return of the security deposit to the tenant in order to remain compliant with state requirements.

If a tenant formally disputes the security deposit disposition, we will forward their written dispute to you for review. Because Renters Warehouse acts as a third-party property manager, we do not make the final decision regarding disputed charges — that authority remains with you as the homeowner. We ask that you provide a timely response so we can communicate your final decision to the tenant.

We conduct one standard property condition inspection per year, which is included as part of your management service. This inspection helps ensure the home is being properly maintained and gives us the opportunity to catch any potential issues early. You’ll receive a report with photos and notes summarizing the condition of the home.

If you’d like an additional inspection outside of the annual visit — whether for peace of mind, after a storm, or due to a tenant concern — just let us know. Additional inspections may incur a fee, which will be outlined in your management agreement or provided at the time of the request. Our team will coordinate the visit and send you a detailed report afterward.

Our annual inspection includes a walkthrough of the home’s interior and exterior to check for lease violations, damage, or maintenance issues. We review things like smoke detectors, visible plumbing and electrical issues, signs of unauthorized pets or occupants, and general cleanliness. After the visit, you’ll receive a report with notes and photos for your records.

If you’re local and would like to attend an inspection, just let us know. We’ll do our best to coordinate with the resident and schedule accordingly. Keep in mind that local laws typically require notice to tenants and specific appointment windows, but we’ll help facilitate the process if your presence is preferred.

Rental licensing requirements vary depending on your property’s location. Some cities and counties require an active rental license and periodic inspections to remain compliant. During onboarding, we’ll ask whether your property is subject to licensing, and we can help you understand the specific steps required in your area. If you’re unsure, feel free to reach out — we’re happy to help you check.

If your city requires a rental license inspection, we’ll coordinate with the city and the tenant to schedule the appointment. If the property fails inspection, we’ll notify you, provide a copy of the inspection report, and outline next steps. To move forward with any repairs, you’ll need to submit a maintenance request through your Owner Portal or contact our team. Once the issues are addressed, we’ll schedule the re-inspection and ensure all compliance records are updated to avoid delays or penalties.

Yes — if your tenant is receiving housing assistance, we’ll coordinate all required HAP inspections directly with the housing authority. If the home fails inspection, we’ll notify you with a list of the required corrections and help coordinate repairs to bring the home into compliance. Once completed, we’ll schedule the re-inspection to ensure the unit passes. Please note that HAP payments may be delayed if the home is not approved.
If you receive any direct communication from the housing authority — such as inspection notices, violation letters, or documentation — please forward it to our office as soon as possible to ensure nothing is missed.

The Homeowner Portal is your one-stop resource for managing your rental property online. It gives you 24/7 access to key information and tools — all in one convenient place.

Your portal lets you:

• View monthly and year-end financial statements
• Track rent payments and owner disbursements
• Review maintenance requests and invoices
• Access lease documents and inspection reports
• Submit owner contributions or update payment details
• Update your contact information

You can access your portal anytime at: https://portal.renterswarehouse.com/s/login/

Use the email address associated with your account to log in. If you’re logging in for the first time or need to reset your password, just follow the “Forgot Password” prompts on the login page.

If you're having trouble accessing your portal or need help navigating it, just give our Client Service team a call at (844) 793-4948.